General terms and conditions
General terms and conditions
Welcome to our website ("polo.am"). These General Terms and
Conditions govern the access to and use of polo.am. The access to and use of
this website as well as the purchase of products on polo.am are based on the
assumption that these General Terms and Conditions have been read, understood
and accepted by you.
This website is managed and maintained by «G.A.P.A.» Ltd. ("G.A.P.A."), with registered office in Armenia at Koryun 1st Alley 10, off.55, 0025, Yerevan, Armenia, business register number 02657694. Request for further information can be made through our Customer Service.
For any other legal information, go to the
G.A.P.A. may amend or simply update all or part of these General Terms and Conditions. Any amendment or update to the General Terms and Conditions shall be posted for our users on the Home Page of polo.am as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section.
Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated General Terms and Conditions of polo.am. If you do not agree to all or part of G.A.P.A.'s General Terms and Conditions, please do not use our website.
The access to and use of polo.am, including display of web pages, communication with G.A.P.A., downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.
Remember that you will be liable for your use of polo.am and its contents. G.A.P.A. shall not be considered liable for any use of the website and its contents made by any of its users that is not compliant with the laws and regulations in force, without prejudice to G.A.P.A.'s liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.
2. Intellectual Property Rights
polo.am's contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on polo.am in any format, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the website, diagrams, layouts, methods, processes, functions and software which are part of polo.am, are protected by copyright and by any other intellectual property right of G.A.P.A. and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of polo.am and of its contents is not allowed without G.A.P.A.'s written consent.
G.A.P.A. has the exclusive right to authorize or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of polo.am and its contents.
As far as the use of polo.am is concerned, you are only authorized to display the website and its contents.
You are also authorized to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying polo.am and its contents and which have no independent economic significance. You are also authorized to surf on the website for the lawful use of polo.am and its contents.
You are not authorized to reproduce by any means or in any form, in whole and in part, polo.am and its contents. Any reproduction must be authorized from time to time by G.A.P.A. or, if necessary, by the authors of the work posted on the website. Such reproductions shall be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of G.A.P.A. and of the authors of the works posted on the website.
In any event, you are not authorized to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you must not alter or modify the web contents or any work protected by copyright and by any other intellectual property right without G.A.P.A.'s consent and without the consent, where necessary, of each author of the works posted on polo.am.
3. Trademarks and Domain Names
G.A.P.A. is the exclusive owner of the logos and registered trademarks "G.A.P.A.", “Great Armenia Polo Association” and "polo.am" and of any other sign which includes the word "G.A.P.A." and the domain name "polo.am".
All of the other signs which are used for distinguishing the products sold on polo.am posted on the website are registered trademarks of the respective owners and are used on polo.am only for the purpose of distinguishing, describing and advertising the products sold on polo.am.
G.A.P.A. and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned.
You are not authorized, without the consent of G.A.P.A. and of any other owner of the registered trademarks posted on the website, to use such trademarks for distinguishing products or services.
Most of the trademarks posted on the website and concerning the products for sale on polo.am are famous and well known to the general public and to each user of polo.am.
Any unlawful or unauthorized use of such trademarks is prohibited and gives rise to serious legal consequences. Such trademarks and any other sign posted on polo.am must in no way be used in order to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.
4. Links to Other websites
polo.am can contain links to other websites which are in no way connected to polo.am or G.A.P.A..
G.A.P.A. does not control or monitor such third party websites or their contents. G.A.P.A. shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites.
polo.am provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When G.A.P.A. provides links to other websites, G.A.P.A. does not recommend that its users access these websites and it does not provide any guarantees to their web content or to services and products supplied and sold by these websites to Internet users.
5. Links to polo.am
Please, contact G.A.P.A. at the following e-mail address: [email protected] if you are interested in linking the Home Page of polo.am and other web pages which can be publicly accessible. You are requested to contact G.A.P.A. for requesting our consent to linking polo.am. G.A.P.A. grants links to polo.am free of charge and on a non-exclusive basis.
G.A.P.A. is entitled to object to certain links to its website in the event that the applicant who intends to activate links to polo.am has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis G.A.P.A. or the latter's suppliers, or when G.A.P.A. fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to polo.am or to use unauthorized meta-tags without G.A.P.A.'s consent.
6. Disclaimers on Content
G.A.P.A. has made all efforts to prevent the publication on its website of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of polo.am's users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.
In any event, G.A.P.A. does not warrant that the contents of the website are appropriate or lawful in other Countries outside Armenia.
However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by polo.am shall be your exclusive and personal responsibility.
G.A.P.A. has also adopted measures to ensure that the content of polo.am is accurate and does not contain any incorrect or out-of-date information.
However, G.A.P.A. cannot be held liable for the accuracy and completeness of the content posted by G.A.P.A. on its website, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, G.A.P.A. cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact us by visiting our . A G.A.P.A. representative will be at your disposal to assist and help you to restore your access to the website, as far as possible.
At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser.
Although G.A.P.A. shall use its best efforts to ensure regular access to its website, the dynamic nature of the Internet and web content may not allow polo.am to operate without any suspensions, interruptions or discontinuity due to updating the website.
G.A.P.A. has adopted adequate technical and organizational security measures to protect services on polo.am, integrity of traffic data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of polo.am, and to avoid unauthorized or unlawful access to such data and information.
7. Our Business Policy
G.A.P.A. has adopted a business policy; its mission consists of selling products through its services and its website to the "consumer" only. "Consumer" shall mean any natural person who is acting on polo.am for purposes which are outside his or her trade, business or professional activity (if any).
If you are not a consumer, please do not use our services for purchasing products on polo.am. G.A.P.A. shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the and these General Terms and Conditions of Use.
8. Governing Law
These General Terms and Conditions are governed by Armenian law.
Welcome to our website ("polo.am").
polo.am is managed by “G.A.P.A.” Ltd. ("G.A.P.A."), its registered office is located in Koryun 1st Alley 10, off.55, 0025, Yerevan, Armenia, business register number 02657694․
personal data - any information related directly or indirectly to a personal data subject;
personal data subject - a certain individual, user of polo.am, who is the sole proprietor of his personal data;
personal data processing - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, updating (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
Personal Data Operator - “G.A.P.A.” Ltd., registered at: __________________ city of Yerevan, Republic of Armenia, company registration number, tax code and VAT number 02050461207, (hereinafter "G.A.P.A."): organizes and carries out the processing of personal data , and also defines the purposes of processing personal data, the composition of personal data to be processed, the operations performed with personal data.
Policy and principles of personal data processing
• when navigating to polo.am without making purchases, as well as when using the services offered on polo.am;
• when logging in to polo.am through social networks;
• when making purchases on polo.am.
G.A.P.A. asks the user to carefully read the General Terms of polo.am, which contain the necessary information about the confidentiality and security systems used on this website.
G.A.P.A., acting as a personal data operator, acts in accordance with the principles defined by law, ensuring the protection of human rights and freedoms when processing polo.am user's personal data.
G.A.P.A. carries out the processing of personal data on a legal and fair basis.
G.A.P.A. defines the goals and means for processing personal data of polo.am user, as well as the necessary security measures, in accordance with the level of protection at which G.A.P.A. operates with personal data of polo.am user.
G.A.P.A. excludes the processing of personal data incompatible with the purpose of collecting personal data.
G.A.P.A. does not collect personal data that is redundant in relation to the stated purposes of information processing.
G.A.P.A. does not require the input of personal data when it is possible to provide services without using such data (for example, in the case of marketing surveys conducted to improve the quality of service) or by using other methods that allow G.A.P.A. Identify the user only if necessary or at the request of the competent authorities (as, for example, for personal data related to providing traffic and staying on the site or with the user's IP address).
G.A.P.A. respects the right of polo.am user to access his personal data, as well as his right to access information on transactions using such data.
When processing personal data, G.A.P.A. ensures the accuracy of personal data, their sufficiency, and, if necessary, the relevance to the purposes of processing personal data.
G.A.P.A. guarantees the user’s opportunity to exercise their rights to remove and update incomplete or inaccurate personal data.
G.A.P.A. ensures the storage of personal data in a form that allows the identification of a personal data subject for a period necessary for the purposes for which these data were collected and subsequently processed and, in any case, in accordance with applicable legislation.
G.A.P.A. is not liable for personal or other data transmitted by polo.am user to third parties.
Purposes of personal data processing
Guided by the legislation on the protection of personal data, G.A.P.A. performs processing of personal data of polo.am user strictly in accordance with the following processing objectives:
1. use of polo.am and its services;
2. execution of the contract for the sale of goods offered on polo.am, which is the subject of personal data. For more details, the user can read the Terms and Conditions of Sale.
G.A.P.A, in particular, performs the processing of personal data in the following cases:
1. When using the services offered on polo.am;
2. When executing orders and other related activities;
3. When processing payments, including those made by means of a credit/debit card: in this case, personal data provided during the purchase (name, surname, payment card number, billing address and delivery address) are transferred to the company providing security control over payment transactions;
4. When receiving technical and commercial user requests: when contacting technical support, G.A.P.A. performs processing of personal data in order to provide the necessary information about working with the site; when using the services of the Customer Service section, personal data processing is performed strictly for the purposes to execute the user's requirement.
Personal data may be used in other personal data processing operations not provided above, but strictly within the specified purposes of collecting personal data.
Methods of personal data processing
Processing of personal data of polo.am user is performed by G.A.P.A. and other third parties, mainly by electronic and telematic means.
Processing of personal data is carried out with the consent of personal data subject to the processing of his personal data.
The personal data of polo.am user can not be transferred abroad to countries that are not parties to the Strasbourg Convention of the Council of Europe on the protection of individuals in the automated processing of personal data in 1981 and to countries not included in the list of countries that provide adequate protection of personal data (this list is approved by the user's country authorized body for protection of personal data subjects’ rights) without the prior consent of the personal data subject. For example, an exception may be cases where the above action is necessary to provide services and / or to fulfill a contract for the sale of goods with G.A.P.A., goods ordered on polo.am (and also in other cases provided by the current legislation). In such cases, the transfer of personal data to these countries will be carried out only within the framework of certain contracts between G.A.P.A. and companies that process personal data in accordance with the current legislation, only for purposes related to the provision of services on polo.am.
G.A.P.A. processes personal data for direct marketing purposes, for sending messages about new commercial initiatives related solely to the activities and services of this website, by e-mail, by mail, by phone (sms, calls), only after obtaining consent from the subject of personal data.
Personal data of user polo.am are kept by G.A.P.A. until the withdrawal of consent to the processing of personal data directly by personal data subject.
G.A.P.A. processes personal data of third parties interested in establishing business relations with the Company G.A.P.A. only for these purposes.
4. What Happens if You Do Not
Disclose Your Personal Data to G.A.P.A.
Your personal data supplied to G.A.P.A. (in particular, your personal details, your e-mail address, your address, your credit card numbers and bank code and your telephone number), are necessary for the processing of your order for the purchase of products on polo.am, to supply other services provided on the website upon your request, or when your personal data needed to carry out obligations arising out of applicable laws or regulations.
The refusal to provide G.A.P.A. with some of your personal data necessary for performing the above purposes, may consequently prevent G.A.P.A. from processing your order for the purchase of products sold on polo.am or from supplying other services provided on polo.am, as for example Customer Care services, to send the G.A.P.A.NEWS, to use the Dream Box, to send a flower to a friend, to recommend a product to a friend, to post your photograph on the home page, or to carry out the obligations arising out of laws and other regulations. Failing to provide data may imply, in some cases, a legitimate and justified reason for G.A.P.A.'s refusal to process your order for the purchase of products sold on polo.am or to provide services on polo.am.
Disclosure of further personal data to G.A.P.A., other than that required in order to fulfill legal or contractual obligations, or in order to provide the services required, is, on the contrary, optional and does not have any effect on the use of the website and of its services or on the purchase of products on polo.am (as for example, in the event that we ask you the name of your favorite designer).
In some circumstances and if required, from time to time, we will duly inform you if personal data you are disclosing to G.A.P.A. is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate font (*), the information that is compulsory or data which is needed required in order to provide the required services on polo.am and for the purchase of products on polo.am. Failing to disclose optional personal data will not imply any obligation or disadvantage to our users.
Transfer of personal data to third parties
Personal data of polo.am user is not transferred to third parties for purposes not provided for by law and not indicated in the stated purposes of processing information without the prior consent of the personal data subject.
Personal data can be transferred to third parties only if it is necessary to process the order for the purpose of subsequent sale of the ordered goods, and accordingly, the performance of the sales contract and for direct marketing.
For this purpose, personal data are transferred to certain companies that, in accordance with the instructions of G.A.P.A. and mutual legal obligations, process the personal data of the user, solely within the stated purposes of processing and information, including for the purposes of executing the contract for the sale of goods and the provision of services offered on polo.am.
Personal data processing is carried out by:
1. Data center - for purposes related to the location of G.A.P.A. servers on the territory of the Republic of Armenia;
2. Bank - for purposes related to the processing of payments;
3. Delivery service - for purposes related to the shipment and delivery of goods purchased on polo.am;
4. Call - center - for purposes related to the functioning of the call center and the customer service departments available to the polo.am user.
In addition, personal data on the official request can be transferred to the police or other competent authorities in accordance with the norms of the current legislation (for example, if G.A.P.A. is required to contribute to the prevention of fraud at polo.am).
In all the cases described above, the individual consent of the personal data subject to the processing of personal data is not required.
Personal data is not disclosed, disseminated or transmitted to third parties without prior notification of personal data subjects about such disclosure, distribution or transfer without their consent (if the need for such consent is provided for by law).
The mandatory or optional nature of personal data provision to G.A.P.A.
Personal data provided to G.A.P.A. (in particular, name and surname, address for billing and delivery, security number and security code of the payment card, telephone number) are necessary for processing the purchase order for goods on polo.am, for providing other services provided on this website upon request of personal data subject, as well as in the case when personal data are necessary to fulfill the obligations imposed by the current legislation.
Refusal to grant G.A.P.A. personal data, identified as mandatory, may result in the inability of G.A.P.A. to process the order for the purchase of goods offered for sale on polo.am, or refuse to provide other services offered on polo.am.
To determine when the provision of certain personal data is mandatory or optional for the provision of requested services or for the acquisition of goods, on polo.am, it is possible by the presence of a sign (*) on the margins.
On the other hand, the disclosure to G.A.P.A. personal data other than those required for the performance of contractual obligations or for the provision of necessary services is optional and has no influence on the use of this website and the services offered on it or on the purchase of goods on polo.am.
Failure to provide optional personal data does not
entail any consequences or loss of benefits to the customer.
Rights of personal data subject
The personal data subject is entitled at any time to receive from G.A.P.A. information relating to the processing of his/her personal data, including:
1. Confirmation of the fact of processing of personal data by G.A.P.A .;
2. legal grounds for the processing of personal data;
3. objectives and applied by G.A.P.A. ways of personal data processing;
4. the full name and location of G.A.P.A., information about persons (except for employees of the Company G.A.P.A.) who have access to personal data or to whom personal data may be disclosed on the basis of a contract with the operator or on the basis of applicable law;
5. processed personal data relating to the relevant personal data subject, the source of their receipt;
6. terms of processing of personal data, including the terms of their storage;
7. the procedure for the subject to exercise personal data rights;
8. information on the transboundary data transfer that has been or is being expected;
9. the name or name and surname and address of the individual or legal entity that handles the processing of personal data on behalf of the operator, if the processing is entrusted or will be entrusted to a third party;
10. other information provided by the current legislation.
Also, personal data subject has the right at any time to demand from G.A.P.A. to perform or perform the following actions by him/herself:
1. clarification of his personal data, their blocking or destruction in the event that personal data are incomplete, outdated, inaccurate, illegally obtained or are not necessary for the stated purpose of processing, and also take measures provided by law to protect their rights;
2. for legitimate reasons, express an objection, in whole or in part, to the processing of his personal data, even if it relates to the purposes for which the data was collected;
3. to express an objection, in whole or in part, regarding the processing of his personal data for the purposes of advertising or direct marketing, conducting marketing research, using commercial information material for the purpose of mailout.
Consent and refusal of personal data subjects
G.A.P.A. handles personal data only after receiving personal data from a particular subject of freely expressed consent.
Separate prior consent is required to send him promotional materials, direct marketing materials or other commercial information messages related to the services provided by G.A.P.A., including by mail, by e-mail, by phone (calls, sms).
Every time, in accordance with the legislation in force, the consent of the personal data subject to the processing of his personal data is required, G.A.P.A. in advance will notify him/her of this and give the opportunity to express such consent in the manner indicated.
G.A.P.A. informs the user that according to the current legislation, the consent of the personal data subject is not required, and G.A.P.A. can process the personal data of the polo.am user without such consent in the event that such processing is necessary to fulfill the legal obligations imposed on G.A.P.A. or when such processing is necessary to process orders placed by the user (for example, when purchasing goods on polo.am or when requesting the use of specific services via polo.am).
In any case, the user has the right at any time to refuse to receive marketing messages related to certain used services.
Nevertheless, G.A.P.A. cannot guarantee that the security measures adopted for the protection of the website and for data and information transmission on polo.am will prevent or exclude any risk of unauthorized access or of loss of data. It is advisable that your computer is provided with software devices for the protection of network data transmission/receipt (such as updated antivirus systems), and that your Internet services provider has taken appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
polo.am uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on polo.am. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only G.A.P.A. processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its website for the needs and preferences of its users.
We have provided cookies in connection to functions such as browsing the catalogue, purchasing products on-line and supplying other services.
As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the information on your Internet browser if you wish to delete cookies.
Links to Other websites
polo.am can contain links to other websites which may have no connection with polo.am or with G.A.P.A.
polo.am provides links to other websites exclusively to help its users in their searches and net-surfing activities and to allow links to other websites on the Internet. When G.A.P.A. provides links to other websites, G.A.P.A. does not recommend the use of these websites and does not provide any guarantees to their web content or to the services and products supplied and sold by these websites to Internet users.
G.A.P.A, being an Armenian company, carries out its activities in accordance with the legislation of the Republic of Armenia. In addition, the site: //www.polo.am/ operates in accordance with the requirements of the legislation of the Republic of Armenia on the protection of personal data.
All disputes, disagreements or demands arising in connection with the use of the polo.am website are subject to consideration in the court of Yerevan (Armenia), which has exclusive jurisdiction.
Last updated: May 2018.
Polo.am delivers via mail services FedEx, Major-Express and EMS on the basis of contracts.
The cost of delivery is not included in the price of the goods, it is calculated using an online calculator and depends on the country and city of delivery.
Polo.am does not carry out a trading margin on the delivery services, the estimated cost takes into account the corporate discount received from our partners.
The responsibility for the safety of the goods during the delivery is borne by the postal service that carries out exact delivery.
For more details, see the "Delivery" section in the "Customer Service" section.
Our purpose is to guarantee
your full satisfaction. If, for any reason whatsoever, you are not satisfied
with your order, you may exercise your right to return purchased products
within ten (10) days from the date on which you received them from polo.am. The
products you want to return must be received by G.A.P.A. within thirty (30)
days from the date the package was delivered to you. The products may be
returned using a shipping agent of your choice.
It is necessary to send a corresponding message on the website in Customer Service area or to the address of [email protected], necessarily indicating the order number in the message, after which we will process the return.
It is not possible to return an item in exchange for
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a. a request for return with
indication of the order number must be submitted to polo.am within ten (10)
days from the date of your receipt thereof;
b. the products have not been used, worn, washed, modified or damaged;
c. the identification tag is still attached to the products with the disposable seal;
d. the products must be returned, complete and unused, in their original packaging;
e. G.A.P.A. must receive the goods within thirty (30) days from the date the package was delivered to you.
If you have
fulfilled all requirements set forth above, G.A.P.A. shall refund the entire
price for the returned purchased products. Any duties, taxes and fees you have
paid for the delivery of the purchased products shall not be refunded. You will
be notified if the returned products cannot be accepted. In this case, you may
choose to have the products delivered to you at no expense by G.A.P.A.. If you
refuse the above delivery, G.A.P.A. reserves the right to retain the products
and the amount paid for your purchase of the products.
Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.
You can ship your returns to G.A.P.A. with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. G.A.P.A. cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. G.A.P.A. therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days from the date on which you received your order.
Refund Times and Procedures
After G.A.P.A. has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used (Credit or Debit Card, PayPal), the refund procedure will start within 30 days from when G.A.P.A. was informed of your decision to exercise your right to return the purchased products and once G.A.P.A. has checked that the return was carried out in compliance with the above conditions.
In case of confirmation of the refund, the amount paid for the initial delivery of the goods is also subject to payment.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
- purchase by Credit/Debit Card: refund time will depend on the card company’s policies.
- for purchase by PayPal: refunds are made to the PayPal account; the crediting is displayed immediately.
In the case of
gifts, the refund of the sums paid for purchases will be made to the individual
who made the payment.
All products sold by G.A.P.A. include an identification tag attached complete with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the offer and sale of merchandise on our website ("polo.am") by “G.A.P.A.” Ltd.("G.A.P.A.", the "Provider" or "we"), with registered office in Koryun 1st Alley 10, off.55, 0025, Yerevan, Armenia, business register number 02657694. Requests for information should be made through our Customer Service: click here to contact Customer Service.
If you need any assistance, go to the Customer Service area, where you will find information on orders, shipping, refunds and returning products purchased on polo.am, as well as and other general information on the services provided by polo.am.
1. Our Business Policy
G.A.P.A. offers products for sale on polo.am and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on polo.am.
G.A.P.A. reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with G.A.P.A.'s business policy.
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on polo.am between the users of polo.am and G.A.P.A..
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on polo.am through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since G.A.P.A. shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of polo.am and third parties.
2. How to Execute a Contract with G.A.P.A.
In order to place an order for the purchase of one or more products on polo.am, you must fill in the online order form and send it electronically to G.A.P.A., following the relevant instructions.
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products.
An order shall be deemed submitted when G.A.P.A. receives your order form electronically and the order's information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
The order form will be filed in our data base for the time required to process your order and as provided by law.
Before submitting the order form, you will be asked to identify and correct possible input errors.
The submission of orders to G.A.P.A. must be in English.
After your order form has been submitted, G.A.P.A. will process your order.
G.A.P.A. may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that G.A.P.A. has not carried out your purchase order specifying the reasons thereof. If the products displayed on polo.am are no longer available at the time of your last access or once G.A.P.A. has received your order form, G.A.P.A. shall inform you of the unavailability of the ordered products within thirty (30) days from the day after G.A.P.A. has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, G.A.P.A. will refund the amount paid for those items.
By submitting an order form to G.A.P.A., you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with G.A.P.A.. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on polo.am.
Upon submission of an order form, G.A.P.A. shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
Please note that all and any item price is provided without duties, taxes or fees that you may need to pay to local authorities to receive the merchandise. Please note as well that due to fluctuations in exchange rates and merchandise components G.A.P.A. will not be able to provide you in advance with information on the amount of duties and taxes that may be owed to local authorities. These amounts should be considered above and beyond the total of the order.
3. Guarantees and Product Price Indication
On polo.am we offer high-quality goods for sale. These products are manufactured by G.A.P.A. and are carefully selected based on strict quality control procedures used.
G.A.P.A. does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on polo.am on each product page. The products offered for sale on polo.am may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change. Check the final price of sale before sending the relevant order form.
Orders made from a Country site different from the one you are shipping to, or to addresses to which G.A.P.A. cannot ship, will be automatically cancelled.
All products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
Should you decide to exercise your right to return purchased products, G.A.P.A. has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
In case of payment by Credit Card or Debit Card, all details (for example, Card Number or Expiration Date) will be sent by encrypted protocol to the banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by G.A.P.A. except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when the purchase is finally confirmed.
5. Customs and Duties
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under G.A.P.A.'s control. For this reason we recommend you verify with your local Customs office before you place an order. G.A.P.A. is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
Both the item prices as well as the shipping charges you pay to G.A.P.A. do NOT include Customs fees, import taxes, brokerage fees, or duties.
Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to G.A.P.A. and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivey, G.A.P.A. will not issue refunds for the same in case of return of the purchased products.
Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.
6. Shipping and Delivery of the Products
For specific product shipping and delivery procedures, please visit the Customer Service area and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
7. Customer Service
To request any additional information, please contact us by visiting our Customer Service area.
We would like our channels in social networks (Facebook and Instagram) also to serve as a platform for communication and exchange of information.
These pages are open to all and have the purpose of communication between users. Below are briefly stated the unacceptable forms of behavior:
a) We are pleased to receive your feedback and comments if relevant: we reserve the right to delete those comments that are not relevant to the topic of the specific discussion that are related to the activities of external sites or to commercial sales promotions not authorized by G.A.P.A.
b) We remove comments from users who are obscene or infringe the dignity of the administrator, moderator or other users of a particular page. There will also be no comments that offend different minorities: ethnic, political, religious, etc.
c) Comments that violate copyrights or contain references to registered trademarks will not be considered to be unacceptable without prior authorization from them.
In this regard, we would like to remind you that no illegal actions are allowed that carry a threat or slander or are aimed at the dissemination of personal data of third parties without their consent. In these cases, we will contact the appropriate authorities.
If we deem it necessary, we will notify Facebook and Instagram about this content. In addition, after repeated violations of the listed rules of conduct, the user responsible for publication may be blocked.
We also urge you not to distribute any information relating directly or indirectly to your orders, issued on our sites, or your personal data. If you need help, send us a request via private message. Otherwise we will ask you to continue the dialogue in personal correspondence, thus providing direct and private access to our Customer Service, which in this case reserves the right not to respond to requests in public correspondence (chat).
You may return products purchased from polo.am, without any penalty and without specifying the reason, within ten (10) days from receiving the products purchased on polo.am.
It is necessary to send a corresponding message on the website in Customer Service area or to the address of [email protected], necessarily indicating the order number in the message, after which we will process the return.
G.A.P.A. must receive the returned products within thirty (30) days from the date on which products were received by you.
You can ship your returns to G.A.P.A. with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. G.A.P.A. cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation.
G.A.P.A. therefore highly recommends that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days from the date on which you received your order.
The return right - besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above - shall be deemed correctly exercised once the following conditions have been fully met:
a. the online Return request must be submitted within ten (10) days from receipt of the order;
b. the products must not have been used, worn, washed or damaged;
c. the identification tag must still be attached to the products with the disposable seal;
d. the products must be returned, complete and unused, in their original packaging;
e. G.A.P.A. must receive the goods within thirty (30) days from the date in which you receive your order.
If the return right is exercised in conformity with the provisions set forth in this section, G.A.P.A. shall refund the amounts paid for the returned products and shipping costs. Any duties, taxes and fees on the products purchased shall not be refunded.
G.A.P.A. shall refund the amount already paid for the purchase of products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to G.A.P.A., such as when the products do not have the promised essential characteristics or have manufacturing defects or they have been erroneously delivered.
G.A.P.A. shall refund amounts already paid as soon as possible and in any case within thirty (30) days from the date on which G.A.P.A. becomes aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, G.A.P.A. will promptly start the refund procedure as indicated in section 10.
In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to G.A.P.A.; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to G.A.P.A.. If you do not wish to receive the products in the conditions in which they were sent back to G.A.P.A., G.A.P.A. shall be entitled to keep the products and withhold the sums already received.
9. Refund Times and Procedures
After the products have been returned, G.A.P.A. shall check the conformity of the products with the conditions indicated in section 8 above. When G.A.P.A. is able to confirm that such conditions have been met, G.A.P.A. shall send you an e-mail confirming the acceptance of the returned products.
Whatever payment type you used, the refund procedure shall be started by G.A.P.A. within thirty (30) days from when G.A.P.A. was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by G.A.P.A. to the individual who made the payment.
You are advised to read, if you haven't already done so, our General Terms and Conditions which also contain important information on how we process the personal data of our users and on the security systems of polo.am.
11. Governing Law
These General Terms and Conditions of Sale are governed by law of Republic of Armenia.
12. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on polo.am